Refund Policy
Scandic Club Hospitality
At Scandic Club Hospitality, we strive to provide exceptional hospitality and travel experiences. We understand that plans may change, and this Refund Policy outlines the terms and conditions regarding cancellations, refunds, membership fees, and booking-related payments.
By using our services, memberships, or booking platforms, you agree to this Refund Policy.
1. Booking Cancellation & Refunds
Hotel & Resort Bookings
Refund eligibility for hotel or resort bookings depends on:
- The selected package or rate
- Cancellation timing
- Partner hotel policies
- Seasonal or promotional offers
Standard Cancellation Policy
- Cancellations made within the eligible cancellation period may qualify for a full or partial refund.
- Late cancellations or no-shows may result in partial or full booking charges.
Non-Refundable Bookings
Certain discounted, promotional, or special offer bookings may be marked as Non-Refundable. These bookings are not eligible for refunds once confirmed.
2. Membership Refund Policy
Membership Packages
Membership fees paid for:
- Diamond Memberships
- Seasonal Memberships
- Premium Hospitality Packages
- Loyalty Programs
are generally non-refundable after activation unless otherwise specified in writing.
Exceptions
Refunds may be considered in cases of:
- Duplicate payments
- Technical billing errors
- Service unavailability caused directly by Scandic Club Hospitality
All approved refunds are processed after internal verification.
3. Cancellation Requests
To request a cancellation or refund, customers must contact our support team with:
- Booking ID or Membership ID
- Registered email address
- Reason for cancellation
Refund requests submitted without valid booking details may experience delays.
4. Refund Processing Timeline
Approved refunds are generally processed within:
- 90 business days for card payments
- Bank transfer timelines may vary depending on the financial institution
Scandic Club Hospitality is not responsible for delays caused by banks or payment gateways.
5. Travel Partner & Third-Party Services
Some services provided through:
- Hotels
- Airlines
- Travel operators
- Third-party booking providers
may have separate refund policies.
In such cases:
- Refund approvals are subject to the partner’s terms
- Scandic Club Hospitality acts as a facilitator and cannot guarantee third-party refunds
6. Partial Refunds
Partial refunds may apply when:
- Only a portion of the booking is canceled
- Services have already been partially utilized
- Administrative or processing charges apply
7. No Refund Situations
Refunds may not be issued in the following situations:
- No-shows
- Expired bookings
- Violations of membership terms
- Fraudulent activity
- Incomplete travel documentation
- Last-minute cancellations outside eligible timelines
8. Modification of Bookings
Customers may request booking modifications subject to:
- Availability
- Seasonal pricing differences
- Additional charges
Modification requests do not guarantee refund eligibility.
9. Force Majeure
Scandic Club Hospitality is not liable for refund obligations arising from events beyond reasonable control, including:
- Natural disasters
- Government restrictions
- Pandemics
- Political disruptions
- Airline cancellations
- Weather-related interruptions
Refunds in such cases will follow partner/vendor policies where applicable.
10. Contact Us
For refund-related assistance, please contact:
Scandic Club Hospitality
Email: customercare@scandicclubhospitality.com
Scandic Club Hospitality
Luxury Journeys. Exceptional Experiences. Trusted Hospitality.