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Terms & Conditions

ScandicClub Hospitality Private Limited

Welcome to ScandicClub Hospitality Private Limited (“ScandicClub”, “Company”, “we”, “our”, or “us”). By accessing, using, purchasing, or enrolling in any of our services, memberships, holiday packages, websites, mobile applications, or promotional offers, you agree to comply with and be bound by the following Terms & Conditions.

Please read these Terms carefully before using our services.

1. Company Overview

ScandicClub Hospitality Private Limited is a travel and hospitality service provider offering travel memberships, holiday packages, hotel booking assistance, vacation benefits, lifestyle services, promotional offers, and related hospitality solutions.

2. Acceptance of Terms

By:

  • Purchasing a membership/package,
  • Using our services,
  • Visiting our website,
  • Communicating with our representatives,
  • Or availing any promotional offer,

you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3. Membership Eligibility

To enroll in any ScandicClub membership or service:

  • The applicant must be at least 18 years of age.
  • The member must provide valid identity and contact details.
  • The company reserves the right to approve or reject any application without prior notice.
4. Membership Benefits

Membership benefits may include:

  • Hotel and resort booking assistance,
  • Discounted holiday packages,
  • Seasonal offers,
  • Travel support services,
  • Promotional travel benefits,
  • Lifestyle and hospitality privileges.

Benefits may vary depending on the selected membership plan and are subject to availability.

5. Booking & Reservation Policy
  • All bookings are subject to availability.
  • Advance booking may be required during peak seasons, weekends, festivals, and holidays.
  • Confirmation timelines may vary depending on hotel/resort partners.
  • Members are responsible for verifying travel dates, destination details, and personal travel documents.

ScandicClub does not guarantee availability at any specific hotel, resort, or destination.

6. Payment Terms

All membership fees, package charges, taxes, and service charges must be paid as per agreed terms.

  • Payments once processed may be non-refundable unless specifically stated otherwise in writing.
  • EMI/payment installment options, if provided, must be honored as per the agreed schedule.
  • Delayed or failed payments may result in suspension or cancellation of services.
7. Cancellation & Refund Policy

Cancellation

  • Membership cancellation requests must be submitted in writing via official email.
  • Refund eligibility depends on the purchased package, usage status, and promotional conditions.

Booking Cancellation

  • Hotel and travel cancellations are governed by partner hotel/vendor policies.
  • Cancellation charges may apply.
  • No refunds may be provided for no-shows or last-minute cancellations.

Processing time for approved refunds may take 15-45 business days.

8. Promotional Offers
  • Promotional offers, gifts, vouchers, and complimentary services are subject to specific terms.
  • Offers cannot be exchanged for cash.
  • The company reserves the right to modify or discontinue promotions without prior notice.
9. Member Responsibilities

Members agree:

  • To provide accurate information,
  • Not to misuse membership privileges,
  • Not to engage in fraudulent activities,
  • To comply with hotel/resort rules and local laws.

Any misconduct may result in suspension or termination of membership without refund.

10. Travel & Third-Party Services

ScandicClub may collaborate with:

  • Hotels,
  • Resorts,
  • Airlines,
  • Transport providers,
  • Travel partners,
  • Event organizers.

The company acts as a facilitator and shall not be held liable for:

  • Service deficiencies,
  • Delays,
  • Cancellations,
  • Accidents,
  • Natural disasters,
  • Political disturbances,
  • Or third-party operational issues.
11. Limitation of Liability

ScandicClub Hospitality Private Limited shall not be liable for:

  • Indirect or consequential damages,
  • Personal losses during travel,
  • Loss of luggage or valuables,
  • Delayed services due to external factors,
  • Force majeure events.

The company’s liability, if any, shall be limited to the amount paid directly to the company for the specific service.

12. Intellectual Property

All:

  • Logos,
  • Brand assets,
  • Website content,
  • Designs,
  • Marketing materials,
  • Images,
  • Text and graphics

are the intellectual property of ScandicClub Hospitality Private Limited and may not be copied, reproduced, or distributed without written permission.

13. Privacy Policy

Customer information collected by ScandicClub is used for:

  • Service delivery,
  • Booking assistance,
  • Customer support,
  • Marketing communication,
  • Membership management.

The company shall take reasonable steps to protect customer data but cannot guarantee absolute security of online transmissions.

14. Communication Consent

By registering with ScandicClub, you consent to receive:

  • Calls,
  • SMS,
  • Emails,
  • WhatsApp messages,
  • Promotional communications

related to memberships, services, and offers.

Customers may opt out of promotional communication by contacting customer support.

15. Modification of Terms

ScandicClub Hospitality Private Limited reserves the right to:

  • Amend,
  • Modify,
  • Update,
  • Or replace these Terms & Conditions at any time without prior notice.

Updated terms shall become effective immediately upon publication.

16. Suspension & Termination

The company reserves the right to suspend or terminate membership/services in case of:

  • Violation of terms,
  • Fraudulent activity,
  • Misbehavior,
  • Non-payment,
  • Misuse of benefits.

No refund shall be applicable in such cases.

17. Force Majeure

The company shall not be responsible for failure or delay in performance caused by:

  • Natural disasters,
  • Pandemic situations,
  • Government restrictions,
  • War,
  • Strikes,
  • Technical failures,
  • Or events beyond reasonable control.
18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in [YOUR City/State].

19. Contact Information

ScandicClub Hospitality Private Limited

Email: customercare@scandicclubhospitality.com

20. Declaration

By purchasing or using any ScandicClub Hospitality Private Limited services, the customer confirms acceptance of these Terms & Conditions in full.